F. A. Q. S
We are very happy to help you make your order process easier. Please feel free to contact us prior to purchase if you have any questions or concerns.
The most Frequently Asked Questions are listed here:
Does Laila's Essentials offer product samples?
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
Are your products gluten-free?
Many of our products do not contain gluten, all products are made in a highly sanitized studio however some of are products ethically sourced may not have been packaged in gluten - free facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging. Check the individual product's ingredients list before use.
Are your products fragrance-free?
We believe aromatic essential oils, body butters and some soaps are apart of skin care and wellness, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly "fragrance-free", we would have to introduce more synthetics, which isn't the direction that Laila's Essentials wishes to take at this time.
How should I store my packaging-free products?
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
How do I know if my product is fresh? What is the expiration date?
All of our potted and bottled products have a sticker on the side that gives you both the date it was made as well as the date by which we recommend you use it. Our soaps and products are good for up to 14 months after the date they are made, and we always try to get them to you as fresh as possible. Please consult a dermatologist or physician if necessary prior to purchase of products.
Why is my container only filled halfway?
To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.
Why are your products packaged in plastic bags?
Most of the cellophane that we use to wrap our soaps and bath bombs is made from vegetable-based cellulose and it is 100% biodegradable when processed at an industrial facility. In fact, the majority of our packaging is either recycled, recyclable or biodegradable, from the paper tape on the recycled shipping boxes to the vegetable starch packing peanuts.